Wednesday, 23 July 2014

Hear the people.... sing

In the past days we gave received a number of interesting and sometimes conflicting opinions on the outlook for CSC employees.
A selection of these opinions have been consolidated into a separate posting to highlight their different perspectives.





I am isolated and suffering mobbing at CSC. I opened a case with Ethics and they forwarded the case to HR. Following CSC actual ethics HR does not reply to me after two months waiting. CSC wants to raise its share price by saving on layoff compensations by forcing people to quit. Illegal and unethical way to get a few millions mr ML. If you want to reduce the head count remember you can't ignore laws!


.                   21 July 2014 16:37
As well as being isolated and suffering you are also very naive.

How you could think that lodging a complaint with Ethics and HR would lead to anything other than more trouble for you is beyond me. Ethics Dept is there so that Lawrie can tick boxes on Corporate responsibility reporting requirements, not to help employees. HR is there to do what Lawrie tells them to do, not to help employees.

You have been reading too many CSC Corporate Manuals and watching too many CSC Corporate propaganda videos and webcasts. Grow up, get yourself a new job and stop believing in Father Christmas. 


          
            21 July 2014 17:52
   Well put .)

The point that has been missed by those in charge is that in treating employees in the appalling manner they have, as opposed to with dignity, sensitivity and respect/thanks for in some cases many years of loyal service, they have ensured that those leaving do so with bitterness/anger, and as a consequence those that are left feel no loyalty and no longer believe/trust in the leadership . 
Many leavers are re-employed with current CSC clients, many have been snapped up by competitors(nothing like handing to the opposition your best people on a plate as has so often been the case in the UK-HP are ecstatic as are other major clients!) -and CSC can hardly expect support from an embittered ex employee now operating within a client company when bids, rebids come around. ie you reap what you sow. 
Many clients/potential clients have expressed a preference not to work with CSC, in no small part due to the ethics (lack of)-after all as one client said, if that is how CSC treats its employees, what on earth can we expect as a client?
What is so sad is that it need not have been this way-it could have been handled so much better , resulting in ex employees supporting CSC from afar, and those that were left enthused to continue going the extra mile and feeling proud to work for a company that had ensured leavers were fully supported and left with dignity etc. 
As it is people now do the absolute minimum they can get away with-feeling CSC has destroyed their trust so they owe no loyalty to CSC . 
No one ever doubted the need for changes to be made, or the fact redundancies would be needed, but it is the appalling manner of handling the situation that has scarred CSC and its employees permanently-and the fall out from this mushroom cloud will be felt by CSC for years to come. 
It is not rocket science to understand how it could have all been so differently handled with positive outcomes for all-CSC, current employees, and past employees alike.


After being in scope for redundancy five times in two years, constant requests, nay demands, to take 5 days vacation, being treated like a child, lied to, no pay reviews, absolutely ridiculous bell curve appraisal system, likelihood of being moved to a low cost "pod", training requests denied, dubious management strategy and to cap it all when I see the remuneration the L1's are getting for basically hollowing out what was once a great company just to prop up the share price, I feel a little aggrieved to say the least.
Hurry up and make me redundant (I have too many years in to just walk away !) so I can move on to a company that actually values and respects its employees.
I have no loyalty to CSC anymore, they have succeeded in beating it out of me but I wont give them the satisfaction of walking. Until then I'll do my utmost to do as little as possible for as long as possible, as they have done to me.

After 9 years with CSC UK I had also been waiting 5 years for redundancy and have been in scope 5 times but always been told not to bother applying as I was an SME on several critical applications. Despite training may offshore staff to pickup the work (but that's another story) and being told from day one that offshoring was the strategy for our account. So last year I moved nearer London away from the locality of my job ready to either get VR or be moved to another CSC account. As CSC were a littled worried about me leaving the actually gave me a 1% pay rise! However, after exactly 12 month nothing had happened and my CV went out and in couple of weeks I had a job offer. I took the risk and saved CSC the expense redundancy payments, which was around 20 odd month salary. Obviously I jumped to a much better paid job in London to compensate a little for the loss of the payoff. Anyway 6 months on I hear that many of the managers at my old account have got VR but the SME's and technical guys have been refused due to the lack of resource and also that some stuff still can't be offshored due to various legal reasons. So I would have still been stuck in CSC anther 2-3 year waiting for a payoff. Something to think about here is as you get older you can find it harder to get another job, CSC may find ways of reducing the current Redundancy deals on accounts like mine where you get one month per year. So waiting for a payoff could back fire in the long run so think hard about how long some of you guys may need to wait. I'm now working in a newish small Finance IT company and although it can be hard work and less organised than a bigger company, you have the potential to get rewarded such as decent pay rise, bonuses training and most of all not feeling like you are an expense to the company and have not future.



44 comments:

Anonymous said...

I am singing the song of freedom. Job interview with a great company this week. Prospects look good. I am claiming my freedom and voting with my feet.

In keeping with your French revolution theme.

“When the government violates the people’s rights then insurrection is, for the people and for every section of the people, the most sacred of their rights and the most indispensable of their duties.” Marquis de Lafayette, 1790

Anonymous said...

Ethics was also how my career ended at CSC. When lobbed a two year investigation that started as a question on time keeping. Never ever ever call the Ethics department. Call the anonymous tip line if you must. Directly after the investigation I was promptly terminated.

Anonymous said...

Month pay per year? UK has it much better than US with one week for every three years.

Anonymous said...

I am with you. It is too easy to play the victim. I was at CSC for 16 years. They got a lot from me and I got a lot from the opportunities they gave me. The world has now changed, all IT services companies are struggling. I took a gamble and set my own company and have now been offered part time consultancy by my old boss who has moved on. Result I am happier and better off.

It's time to take control of your own destiny. With all those people leaving CSC there is a big network outside, make sure you use it.

Anonymous said...

Yes we transitioned from an UK Insurance Account (not sure if I should name them) and kept certain terms such as continues service and the Redundancy which is actually 1 month's salary per year of service going up to 1.5 months per year for service for when you hit 40 years of age and over. This goes up to a max of 24 months, plus 3 months notice so I think the max my co works got was 27 months pay. Now this sounds great but after tax and being hit in the following tax year it probably give you about 18 months salary at best to live on. Not surprising though that many are with a number of years service just hanging for the money. If you are on a CSC contract then the terms are the UK legal minimum of 1 week's pay per years service. So not surprising that there are also rumours around reducing the 24 months to 18 months max as they did with the post office account. Also we did get told that CSC would like to avoid the expense of redundancy from our account in future. Having said that I heard yesterday that a few managers are getting VR to leave next month, some are on CSC terms and some on the account terms which they are still paying. I would say the UK employees are being treated quite well for those who wanted to go and can especially as mentioned in a previous post, many are jumping back to the client they transitioned from and I know one manger who is doing just that next month after his payoff so some are benefiting from the situation with the CSC cuts,so it's not all bad.

In the end it depends on your circumstances and you have to decided how long you can put up with your daily work situation.One of the main upsides for me is that I am really excited about my future career and being rewarded for the first time 10 years of not knowing where you are with CSC!.

Anonymous said...

You really have to wonder what existing and prospective clients think about CSC right now. Any company considering using CSC services, be it outsourcing, consultancy, hosting, cloud etc. would surely do their homework and come across the numerous blogs & sites such as this vilifying the company and its (mis)management.

Anonymous said...

I'd like to comment on this statement: """You have been reading too many CSC Corporate Manuals and watching too many CSC Corporate propaganda videos and webcasts. Grow up, get yourself a new job and stop believing in Father Christmas""" -- I don't understand why somebody would have to step out for free. After who knows how many years working for CSC a reasonable compensation is something that everybody is entitled to. The previous CEO didn't find himself a new job and walked away recognizing his fault and not asking for a check. Well... actually he did the opposite and he received a 80K US$/year pension and some many millions as a layoff compensation for wrecking the company. Lawrie is also getting a lot of millions for scrapping this wrecked ship. Therefore I think it's fair that people get their low five figure check to step out of a company instead of stepping out for free so that Lawrie can get an extra in his pay. I don't know why CSC is playing that game figuring out redundancies where there are not and mobbin employees to force people to quit for free. It could lead to very bad publicity and even another lawsuit to their record.

Anonymous said...

I am the person who wrote

"You have been reading too many CSC Corporate Manuals and watching too many CSC Corporate propaganda videos and webcasts. Grow up, get yourself a new job and stop believing in Father Christmas".

I chose to leave CSC without waiting for a a payoff. I have no problem at all with people who choose to stay at CSC in the hope of getting a redundancy payment. Good luck to them, I hope they get the payoff,

But if you choose to stay at CSC to wait for the payoff, please do not moan and whinge about how awful CSC has made your life. You chose to stay. You made your choice. Live with it.

Anonymous said...

Yes and I'm the person who did leave CSC without a pay out as waited it out really until the time was ideal for me to Jump and not CSC. I have to say that in CSC UK there is good and bad. Their approach to outsourcing and Redundancy has been up front most of the time...it just has dragged on for too many years and it had a detrimental effect. They are also good in that they never promise pay rises but do expect people like PM's to the job for years before getting the pay scale for it. for me the best part has been that I could claim overtime for many project and in my last project just before I jumped increased my annual salary by nearly 30% just in overtime. I probably earned the same as the account portfolio managers last year, who in my opinion do very little except try to hang on to their jobs. The worse part was working with India. Instead of just moving whole application to india, instead they kept me as an SME onshore and the programmers and Project managers were in India. Although only regarded as an IT developer I ended up managing the India resource and doing the Project Management in all be name. Many because the Indian resource were just too unprofessional to deal with the client. I found my reputation going down due to their lack of training or understanding etc..Although I did spend 7 years training various offshore resource, they tended, on average, to leave after 18 months.

I remained around as long as I did as the client were getting me cheap but CSC started to lose money on me. I found my self getting awards from the client (which I wasn't suppose to accept, umm but did) at the same time as CSC telling I was eating into their profit on the account. When I resigned the Client offered me a job but it was too late and they couldn't quite match my new salary.

Anonymous said...

People not only need to stop believing in Father Xmas but also need to wake up and smell the coffee.

Hanging on in there because you want your handsome or even statutory minimum payoff due to length of service. Hello, they know that. Who do you think is gonna win this battle?

Due to length of service you are expensive (in today's economic climate overpaid).

You already hate it, you are not engaged, you are probably doing the bare minimum, every time they turn the screw, you do even less. As you have done less and less over time, you don't actually notice that compared to 5 years ago, in real terms, you now do nothing. Forced bell curve anyone?

All you are really doing is helping them know they can turn up the heat even more and at the same time giving them the opportunity to screw over your eager, probably less well paid, newbie, driven colleagues that really do still want to be at CSC.

The brass reckon offshoring works. Why? Cos as 16:39 showed, those retained make it work, on the surface at any rate. Why? Is it the faint hope that it'll save them? Possibly but again as 16:39 proves that's wrong too......over time as all the costs around reduce, your high cost will begin to stick out even more and guess what’ll be next! Yes as you have been stupidly and silently underpinning, it will probably all fall down in a smouldering heap after you're gone but that'll soon be bolstered by others still hanging around keen to keep their jobs until the next payout opportunity presents itself.

People care about the customers. Possibly true for many people. Hello, they know that. Just as is the case with offshoring, people go that extra mile to keep em sweet for themselves, not for or because of CSC. Who's the fool? Let's think about why companies outsource in the first place - oh, that'll be to save money and reduce costs. It's sure as shit not because they want something better for their previous, most valued assets!

Yes,I know some of the regular posters will say that's not true as their old employer had CSC maintain T&C's. Yes CSC have to do it but their only real way to save money/make profit is to lose heads. All that's really happened is to help ensure its not your head until there is absolutely no other easier pickings. Again, cheaper, more productive people are let go instead of you. This helps no one cos your high ongoing and severance costs are still here and now there's only you left to do the work left by the unfortunate (lucky?) ones.

As we do more and more to make and keep the (mercenary) customers happy, who is actually paying for all this extra? That'll be CSC, well actually, you, in the long run. So once upon a time CSC is making a (hardly worthwhile getting out of bed for anyway) profit of 10% on Account X, and then the next minute, they are only making 5% cos of all this additional work that is being done without any additional revenue.

Oh and of course these same customers have already built in a 10% year on year reduction - so come year 2, without anything noticeable changing, CSC are now making a loss of 15% cos there is even less revenue, all this extra, unrecorded work still needs to be done and there is either still the same number or more commonly more heads than last year.

While we continue to keep the customers happy and meet/surpass SLA's/avoid penalties etc AND the brass keep on turning the screw, who's the fool?

Just as they want everyone to be sales folk, just now, they also want everyone to stop all the freebies. Yes it might upset the customers (boo hoo) but its only when they complain, that the brass listens........so dear, valued customer you are complaining because we have stopped doing something, that while we might have been doing it for x years, we are not contracted to do and you do not nor have you ever paid us to do it.......trust me, if the customer really wants whatever it is, they'll soon get a PO in - win, win.


Anonymous said...

It is true that people on my account do their best for the client/customer because we transitioned from them, have relationships with people still no the client side which we used to work with. Also many have an eye on going to the client after they get a pay out. CSC do win on getting the client a better service than they are paying for in reality. Again, this extra effort by CSC staff is due to this ole "loyalty" to the ex-employer, if you want to call it that. In my old team all those left are hanging on to their jobs as they live locally, were paid quite well, could get a payout and maybe get a job contracting or permie back with the client. It's a small town with not many IT jobs to chose from so that has kept more staff from jumping if they don't want to commute.

But as mentioned above these are all maybe's. ALL the people left in my team are those with no ambition, all like to stay in their conform zone, all late 40's early 50's and all just want a 20 minute commute to work. Most of them do the minimum. Ok and that's fine in that we can't all be ambitious or like taking risks, so they are going to stay. Maybe they get stung maybe they dont'. But I do know that when I left my team all felt quite unsettled and you could see they did maybe wish they had the guts to leave and take control of their future rather than leave it with CSC I can only speak for my account but those that are left are the least dynamic people so I think that with the combination of the lack of talent in offshore India will take it's toll in the long run.....

Anonymous said...

People who get transferred to CSC are bitter with previous employer but forever wishing to go back to good old faithfull. So they do work for friends/clients for free. These so called friends then end of year say CSC not doing much work for them as tickets/project requests have no records. So contract fees reduced. The same people carry on doing favours for free hoping they will end up back with old company.

In the meanwhile they risk being made redundant/let go.... and the company that got rid off them in the first place will on the whole not care.

It is all a flawed model.

CSC sucks.

Anonymous said...

You sound like Bill Lumberg .... Yeah hh smell the coffee, listen we need you to work on Saturday... Let me tell you, that smell the coffee is very 90s. I'm more Rick Sanchez, this dimension is crowed of inter dimensional killing zombies whether you are a detractor or Mike L himself. You seem to be on search and destroy mode.

Anonymous said...

Anyone want to have a guess what carnage will ensue from the Q1 figures on August 4th?

Anonymous said...

Rick Sanchez... well he is at times controversial....

Anonymous said...

Only carnage will be Mike L getting his condo in California extended and luxury pool added..... he has to spend his $milllions..... somehow....

So far has winged it past the analysts.... do not see why he cannot get away with it for a few more years...

Anonymous said...

He'll fire whichever of the execs he hired 6 months ago for failing to perform, and nobody will ask which idiot hired them.

Anonymous said...

what's so special about August 4th?

Anonymous said...

CSC to Report First Quarter 2015 Results on Thursday, August 7, 2014
https://finance.yahoo.com/news/csc-report-first-quarter-2015-121500571.html

Anonymous said...

Eventually the lack of revenue growth will spook Wall Street and the downward pressure on the price will begin. This will mark the beginning of the end for Mr. Lawrie's tenure. It caught up with IBM....

http://wallstcheatsheet.com/stocks/ibm-no-growth-means-no-love-from-investors.html/?a=viewall

Anonymous said...

Agree, and everything this article says about IBM could be said about CSC, especially:-
Todd Lowenstein, a portfolio manager at HighMark Capital Management Inc., told Bloomberg, “We don’t think investors are going to be paying up for financially engineered EPS.”

Anonymous said...

Financial engineering is all the rage though, don't imagine its the unique genius of Mikey (who actually picked it up from some other non-unique genius at IBM). There's a lot of jiggery-pokery going on with the financial system all over as people try to pretend that the economy has recovered and that everything is ok. I still think we are looking at a broader crash.com 2.0 on the horizon.

Something I did notice in sharp relief the other day though, nobody is talking about CSC in the financial press. We know CSC isn't talking about CSC (presumably because the marketing team have all been RIF'ed) but neither is anyone else. Pick out any of CSC's competitors and go look what financial blogs and websites are talking about them - they are talking and they are talking lots. CSC, the last story was pretty much last quarter's figures.

If I was an external investor, I'd be worried about the lack of noise from such a large company because it smacks of a cover up.

Anonymous said...

CSC Germany cancelled the agreement of a company car. This was one big reason to work for CSC and is now a drop of apx. 900 EUR p.m. This will push company profit but paymet is becoming far below average. Time to say goodby.

Anonymous said...

Better controversial than Lumberg... I want to add that it is impossible for people in CSC to sell anything to the client because even though clients want to continue working with their "friend", once the request for information climbs one single step in the management ladder it is spoiled and rot to the bone in about no time. Management is arrogant and ignorant in most of CSC and that is why if we "smell the coffee" and find a "win win" opportunity, they will surely insult the client and us. Only if you do your bosses (multiple) job is that CSC will get a contract, but by the end of the year the only ones rewarded will be the lazy arrogants just on top of you. They will be promoted and they will promote their friends and family as your new bosses in your face, and those new ignorants in charge will have the guts to tell you that the past doesn't count and that you need to prove him or her that you deserve anything. So really, it is better to be controversial sometimes but speaking the truth has no price thanks to Cassandra. Final word about the one who said that CSC employees work for free for their previous company colleagues.... Wake up! Do you really think that is the case? Actual fact is that those "friends" on the client side haven't kicked CSC out of their premises because they respect their long lasting colleagues.CSC is not giving work for free, it is getting billing for free from clients because we all know that IBM DELL and even EPAM are welcome to sign agreements. It is insulting to read that loyal employees are working for free for their ex-colleagues... The ones that should smell the coffee are the arrogant middle managers and their relatives in charge... but it is late for that, they should resign for better.

Anonymous said...

"Revenue is down by X%, so is Operating income......However profits are up due to restructuring which is ongoing....Next gen offerrings are showing significant progress (no $ figures mentioned)...We have partnered with company XYZ and company YXZ, etc, etc...."

Analyst: "Once again, congratulations on the excellent quarter".

Yawn.

Anonymous said...

In the UK new hires below VP haven't had car allowance for easily 5 or 6 years. Are you saying that people already with car allowance have had it cancelled? What about those with cars already leased??

I am surprised given what I have seen about German labour law that this has been possible...

Anonymous said...

Mike Lawrie is taking far too much undeserved criticism.

He has been an excellent CEO not only for shareholders, but also for customers and employees.
CSC was a top tier market-leading company 20 years ago. Then it lost its innovative edge and stagnated for 10 years under CEO Van Honeycutt. Then came the nomination of Mike Laphen as CEO, arguably the worst decision the company ever made. His period of mismanagement came close to destroying CSC .

If Mike Laphen had been allowed to continue as CEO much longer, CSC could well have gone bust, or been forced to sell or break itself up like a fire-sale. Customers could have been faced with serious service interruptions or failures, tens of thousands of employees could have been terminated within a short period, flooding the IT labor market particularly where CSC has a strong presence. What would the level of termination payoffs been in that scenario? And CSC shareholders would have suffered even greater financial losses.

Mike Lawrie has averted that potential disaster. Shareholders must be happy with the return he has earned for them and can cash in their gains whenever they want. Customers wishing to terminate their service contracts with CSC have the opportunity to do so in a planned and orderly manner. Employees have the option and the time to search thoroughly for a new job in a labor market which is not easy, but which is not flooded with ex-CSCers. Or they have the option to wait in the hope of a termination payoff. Or they have the option to stay with CSC and see what happens.

People have these choices as a result of Mike Lawrie’s performance as CEO in averting the disaster CSC was headed towards. That’s why Mike Lawrie deserves much more credit than he is getting.

Anonymous said...

... It is actually a market flooded with CSC ex employees. I had a interviewing company ask me why so many were trying to leave recently.

And... Uh we went from 96k to 80k very quickly. That's 10k plus.

Diogenes said...

An interesting post. It deserves consideration, as it's an argument rarely debated here.
First, you are right with your analysis of CSC as a company that went downhill, certainly Mike Laphen's tenure was largely disastrous and the board has been fortunate not to have been held to account for its decisions, not least the compensation and retirement packages given under its tenure.
Arguably Mike Lawrie did save the company in those early days, but anyone would have been an improvement. But were Mike Lawrie's actions the only or even the best course that could have been taken, and have they truly benefitted the customers, employees and (long-term) shareholders?
Costs were slashed swiftly and often brutally and needed to be. To maximize savings terminated employees had often been with CSC many years. They were terminated not for competence reasons, but because they did not fit the new structure. Senior colleagues who had devoted their entire careers to the company were often told to leave on a week's notice, and for labor law reasons, this blow fell most heavily in the US. Those individuals certainly did not benefit, but, by the above post, they were a necessary sacrifice - there was no compassion, no consideration, but maybe no malice. This was a dispassionate reduction in costs and, hey, customers, employees and most of all shareholders benefitted, or they would do so ... in the long run. We did not like it, but we saw the logic.
That was, surely, the first step in a strategy to reinvigorate the company, develop new market leading products and services and capture the hearts and minds of customers and, to quote, "share" the benefits of the reorganization with everyone who is a part of CSC. Here the argument falls flat. No new products were effectively developed, few new sales were generated, certainly insufficient to replace those customers who failed to perceive ML's excellence and chose to end their contracts. While profits did increase (almost entirely due to cost takeout) the beneficiaries were solely shareholders and senior executives lucky enough to either have share options or compensation packages that made leaving a rewarding experience. All we do is cut costs, rinse and repeat.
The cost cutting was needed, but the fortune spent on consultants implementing a protracted and frankly useless spans and layers policy was a waste of money, the spend on consultants was and is a waste of money, the benefits spent on the upper echelons is (in my view) a waste of money, the failure to actually engage with the customers and to successfully develop new products the market wants is suicide.
CSC's customers are not enamoured by their service teams being trimmed to the bone, by service levels declining, by work being done inadequately and deadlines being met. The failure of that argument is shown by the recompetes lost and the revenue numbers.
Have employees benefitted from this excellence? Reduced benefits, increased workloads, stagnant pay, and plummeting morale as senior figures show their appreciation of these efforts by pocketing fat bonuses while the average employees is told they get nothing regardless of how hard they work, suggest not.
As to the shareholders, I doubt the financial engineering (of which the holidays issue is the latest) will benefit CSC for any length of time. I suspect the rot will be shown very shortly and we'll see shareholders join the ranks of aggrieved customers and employees.
What the previous poster seems to be saying is that we did not go bust and so Mike Lawrie is an excellent thing. Even that's wrong: insolvent companies survive, continue to pay employees, continue to perform services. Eventually they get wound up after a lengthy period, or sold, or trade out of their difficulties, and if the claim for Mike Lawrie's excellence is that this did not happen and so he is to be lauded, well, excuse me while I get my hat.

Anonymous said...

I must agree with Diogenes. While Lawrie began with necessary cost-cutting, he and his hires have not shown the ability to do anything but cut more costs. 19:08 observes that customers wishing to terminate their contracts with CSC may do so... and they have, in the face of nothing attractive that CSC can offer them in cost savings or innovation.

The stock market has rewarded this Potemkin strategy (as it has for IBM) not because it's a brilliant ploy, or because the professional fund managers are blind to the implications, but because everyone is desperately chasing yield in this era of QE. The professionals understand that at some point the music stops and they have to get out - they have better information than retail individual investors, so we stay away since we'll be the ones stuck with the check when the pros get up and leave.

HCL took a slice but not the whole pie as the CSC board must have hoped. The board wants a buyer, but who is left since everyone from HP on down is trying to unload their service business? Last year Oracle was rumored to be interested (at least from CSC execs talking up our chances), but Mr. Ellison didn't make his billions by buying at the top of the market. With all the cuts to staff and revenue drain $45/share probably makes a better deal than $65.

Mike Lawrie's financial strategy has peaked, and without innovation driving customer growth the stock will (eventually) return to lower levels. Even Amazon is finally facing investor scrutiny (though anyone else would envy their 2,000+ P/E ratio), and can Cassandra's readers name another company with significant business innovation (SpaceX, Tesla)? Not in our industry sector, I fear. CSC gambled they could cut costs fast enough to find a buyer before the quality and customer retention factors dropped off a cliff. Time is running out, and once the Fed starts raising interest rates the amount of risk in holding CSC stock will dramatically increase.

Anonymous said...

I don't know what percentage of the remaining employees are actively seeking to leave CSC. However, from the small group of CSC employees I work with, I'm seeing a large up-tick in "out of office" appointments, people popping up on LinkedIN who have never shown interest, and the steady stream of talent that is landing new jobs. Based on my small sample, the percentage actively looking to exit is quite significant. I estimate 50-75%. Employees are voting with their feet because few are buying Lawrie's growth plans, most are displeased with dwindling benefits, and even more hate the draconian bell curve.

Anonymous said...

To be fair, Laphen did only two really dumb things....

#1 Take on the NHS contract - he clearly thought this would be more pork barrel like US Federal Business and had never read how every major UK government IT project ends in disaster with blame put on the contractors every time.

#2 Lie about how well #1 was going.

Its very hard obviously to remove a mistake of that size from the equation, but if you did, you'd find a diversified portfolio that delivered consistent profit. It wasn't perfect, but it did work.

Now CSC has divested itself of the diversification, narrowed its sales objectives to very specific areas and kept moving those objectives from one thing to another without waiting to see if the previous ones could be actually achieved. They seek an amazing "product" which works first time without any real effort and funnily enough things at this end of the market take some working out, which they never give any time to do.

I agree with Anony 3rd August 13:37, the board wanted a massively quick sell off and when that didn't happen they've been left holding the can for the promises of amazing stuff that they hoped they'd never have to deliver - because those things were just hype to get a sale of the company.

Anonymous said...

There's a revolution in IT happening out there and just like the Bourbon family missed the signs of the revolutionary fervour building up in France CSC management and similar companies are missing this one. http://www.telegraph.co.uk/technology/technology-topics/11006410/Are-employees-taking-over-IT.html
It is ironic that the last French emperor is buried across the street from CSC's old European HQ in Farnborough.

Anonymous said...

You are so right. I am calling the Nobel Prize Board right now. They will give him the economics and peace prize for sure. Some people love to stick their noses up....

Anonymous said...

0858 you seem to value loyalty over business. Shame. Is a root cause of the demise of csc and people.

Anonymous said...

10k people who work in IT industry and a high percent will actively discourage giving business to CSC. I used to work for CSC and no way would I engage them. Ok I am not the final decision maker, but over the water cooler a few words discouraging is enough to have a major impact.

Anonymous said...

0743 so you think that a good network of happy loyal customers is not important? Have you ever read anything about Service Delivery? Most of the times you go to a restaurant because they are kind to you and because they serve good food, but mostly because you enjoy the experience besides the food. There are plenty of IT companies out there selling the same services and you are missing the importance of "networking", "loyalty", "trustworthyness" when it comes to service delivery. CSC doesn't create, CSC pushes buttons, and if you sell services you must have a strong network of happy and loyal customers. Business is important always, but you are missing the point... really. Only if you sell uranium you can focus on just business and forget about all the rest because you've got no competitors.

Anonymous said...

Did anyone notice that Mike L sold 2000 CSC shares each last month and the previous month? Wonder why he is offloading or is it something very common in the industry?

Anonymous said...

Figures are out, pretty much all down year on year by 1-2%, including profit margin.

But its ok because "We are particularly pleased with the growth we are seeing in our cloud, cyber, and big data businesses. "??? Really???


Anonymous said...

US based employees who participated in the defined benefit pension plan are currently being offered "a single lump-sum payment or immediate monthly annuity." US Pension Plan contributions were halted years ago because the US pension plan could not sustain itself. Although Lawrie claimed to have dumped funds into the pension to sustain it as part of his patting himself on the back.

Clearly, CSC is looking to dump the remaining pension participates to rid itself of yet another liability it can no longer fund and in the process enhance Q4 financials. The letter stated:

" CSC is planning to offer a Lump Sum Window in the Fall of 2014 or early 2015 that would provide you with a one-time lump sum payment option of your CSC Pension benefit. Current target is for the Window to be offered from late September through early November with payments being made in December 2014."

Anonymous said...

You are correct that CSC is seeking to limit its liability by offering (most likely) a low ball buy-out offer. It is important to consider that any buy-out is voluntary. CSC cannot force a beneficiary to take a lump sum. Before accepting a lump sum, a participant should carefully consider the long-term financial impact to the beneficiary as a lump sum usually results in a lower benefit with a greater risk in comparison to a defined benefit payout.

Anonymous said...

The US employees who can't envision things getting worse are failing to consider Open Enrolment in the next quarter. The changes last year were terrible, I expect the changes this year to be the final straw for anyone with a family to support.

Anonymous said...

I laughed out loud when I got the notice from CSC about the lump sum buy out. Do they think we're stupid?

Anonymous said...

This is the first year we haven't had a letter informing us of the result of the annual pay review. The pay packet this month? The same as the last 36 months, despite another cracking appraisal (surpassed expectations on quality and quantity of work.) The idea is to piss people off enough for us to walk out of our own accord, thus saving the redundancy package. Sorry, I'm staying until I'm pushed this time. The client's problems won't fix themselves, they will still need people with 30 years experience when CSC are no more.