Tuesday, 29 April 2014

On The Goodship Lollypop Recently Anchored in Dallas Shirley Addresses The Crew











Headline in UK News

CSC so successful with productivity programmes it announces firing 750 more people i.e. 15% of the work force.

If that is success what does failure look like?

71 comments:

Anonymous said...

Sums the company up, keep squeezing the workforce, lack of training, motivation, leadership.. Never known a company that deskills its staff as this one.. Rather than making the 750 redundancies in the UK should they been looking at cutting from the top..

Anonymous said...

Working for CSC on the ground level, we can hardly support the customers now let alone a 15% decrease in staff. Think its time to say goodbye to CSC.

Anonymous said...

And this will not be the end of it, simply the most recent chapter in the slash-and-burn approach to inflate the numbers in any possible manner except solid building for the future. Sooner or later even CSC's board will get around to stopping the insanity, but by that time it will be too late to salvage much that is worthwhile. The major damage has already been done.

Never in my long career before CSC have I seen such blatant and obvious obliquity from a management team. It was bad before the Lawrie Reign of Terror, but now it's simply unbelievable and somewhat laughable. My only decision is whether to bail out for another job or wait to collect some type of severance package. Have to weigh the risks, because as they get more desperate they may just start throwing people out on the street with no severance at all.

If it's not too painful it would be interesting for those recently contributing to the "cost reduction efforts" to advise the survivors on just what that severance package is.

Anonymous said...

http://www.channelregister.co.uk/2014/04/29/csc_uk_job_cuts/?_ga=1.140453555.1826898491.1398781992

"The redesign has resulted in the loss of some jobs in locations throughout CSC’s network, including the UK. We estimate that up to 750 employees will be impacted in the UK, all of whom will be supported professionally, compassionately and with assistance, where necessary, in their transition from CSC."

I didn't see any of that compassion and assistance . . . a ten minute phone call while they read a form letter, a standard packet of boilerplate garbage, and a "get the hell out of here" ending. Can't afford to waste any more resources on a bloke that's getting the ax.

Anonymous said...

March 2014 U.S. severance package was "pay in lieu of notice" 1 week for every 2 years of service. Access to CSC's Global Access was cut off within 2.5 hours of notice. No information given about size of RIF or groups/divisions involved. On-site HR staff had no idea what to do with the onslaught of RIF'd employees. They had no procedures nor forms to document that the employees had turned in assigned equipment. It was very unprofessional.

Anonymous said...

I did hear that in order to spare senior management of the pain of personally dealing with the firing of staff in the USA that Presidents and VPs just had to send a list of names to HR for them to deal with.
The stress on these senior people must be awful.

Anonymous said...

When I was told to "get the fit out of here", to paraphrase the name Liz Benison gave to her redundancy programme, my severance package was a couple of quid short of ten grand for eighteen years' faultless service to my client.

At least she didn't use her smiley face on the boilerplate termination emails. That was about the only bit they got right.

Anonymous said...

The above two posts are just more indications of a company in chaos . . . doesn't even know how to screw people professionally. Would have thought that after all the practice in the last two years of firing people they would have this down to a fine art by now.

Interesting pictures at the top of this thread . . . Lawrie ranting and raving propaganda to the masses . . . remind you of anyone in particular? Like all ranting lunatics, the only believers tend to be the immediate inner circle and the ranter himself. Such has it always been.

Anonymous said...

For those at GSC, any insight into Jim Smith's keynote?

Anonymous said...

Mine was more like 80000.l and generous pension uplift.. no complaints from me..thank you CSC. Also got another job within a few months with competitor. Happy days :-)

Anonymous said...

Do not worry about supporting customers.. they are leaving soon enough. BAE next..been trying to leave CSC for last 6 years....

Anonymous said...

I would have expected nothing less. Internal disorganization is the word of the day. Nobody knows who is gone or who survives unless they scan the company email address book after the bloodletting, or notice new empty cubicles.

No notices to adapt for customer support, no staff to perform critical functions all with the wave of a hand and an edict from Falls Church.

With the rate of present reductions, and most likely more to come this month (after all the day before payday is the traditional "Black Thursday") they must really be scrambling to have some news for the upcoming investor's call. They have to say something besides "you're all screwed".

Anonymous said...

How considerate! Perhaps all us who remain should just resign immediately to save those poor executives and the clueless HR organization further angst.

Anonymous said...

It's quite obvious, the figures suck and the only thing they can say is that they've already made xxx million dollars worth of layoffs to fix things...

Anonymous said...

1530.. read your contract ref terms... you sound a bit dumb to not know..I think 1500-2000 left UK last 5 years so would expect you know someone who left...

Anonymous said...

Believe me.the process is harsh and empty promises..... false hopes...

Anonymous said...

Next step will be csc india working onsite in uk. I have read comments on people hanging it out for a pay off.. looks like your turn (at last).. good riddance!

Anonymous said...

That's been happening for years already - maybe you just haven't seen it before.

Anonymous said...

I think the point person making is going to get worse.. not been a good place to work csc uk last 5 years..

Anonymous said...

No payrise or bonus this year again then. Usual management lines..lucky to have a job... at what point will we get rewarded? I would add not a coincidence change in appraisal process and those sold it with a not so good rating now in danger.. they already know who are going...

Anonymous said...

Liz beniston out the door. Because of ger cuts I lost my job and my self esteem and lifelong savings. Destroyed me. Good to know karma exists. Good riddance.

Anonymous said...

Crisis brings change.. yes it does to hundreds/thousand plus who lost and are losing jobs in CSC UK.

http://www.csc.com/uk/publications/91434/91769-liz_benison_crisis_breeds_change_and_opportunity

Change - it sure does, bye bye Lizzy :-(

Anonymous said...

Lots of CSC India staff have been circulating the globe for quite a while in the name of "team building and collaboration", which translated means that CSC is trying to train them to take your jobs. And let's not forget CSC Vietnam, which is also becoming a CSC darling since they work at even lower rates than CSC India. The irony is that as technology companies in India are becoming more successful (by some measures) the cost basis of CSC India is rising, and now they are looking over their shoulders, wondering how long it will be before they are part of the "cost takeout" in favor of the ever-lower hourly rate.

Anonymous said...

15:20 Your absolutely bang on correct. Supporting customers properly stopped along time ago. I don't see much pride in people's work these days because that takes up too much time, just do the best you can with any resources you have available (if you have any that is). Goodwill has totally evaporated - I note that hard working career colleagues who would willingly travel off site at a drop of a hat are now refusing to do that as well.

Its a very sorry state of affairs when an IT company forgets that its only assets are its people.

Anonymous said...

don't bother supporting them !. Thats i have been doing for 6 months.
my line manager went off sick. team decimated last year.

I don't even try any more to hit targets/goal/corporate deadlines.
anything that causes escalation and highlights the shit we are dealing with is a RESULT for me.
That not to say i deliberately hold things up, I only try to help the guys still left getting the hassles.
and insist that everything is done absolutely correctly.

India... thats a joke.. they can't or won't do half the things they are supposed to be responsible for.
let alone trying to go any extra miles/goodwill etc.
no rapport with customer (hell, no rapport with CSC'ers.)
language barriers, culture barriers (have you read the CSC india 'guide for your work placement in the UK) thats a good laugh.

Anonymous said...

More cost take outs in BPS IS&S on 4/30. Some of the overhead (a.k.a. employees a.k.a people) were doing 40+ hours of direct bill work in groups that have all of their people (on shore and off) over allocated. A few were sacked on the day their customer was in office for a visit. Good thing Uncle Mikey is looking out for the customers and the CSC bottom line. Way to go Mikey! Keep on smiling!!

Anonymous said...

vids are on c3

Anonymous said...

Insufficient staff, RIF of customer account key employees, and instances of senior CSC management blatantly lying to customers about the personnel situation at CSC. Such a big deal made about CLEAR values . . . just a bunch of propaganda to be politically correct. Let an employee try to exercise any part of the corporate "values" and the result is that they are ostracized, blacklisted, and fired.

Behavior of senior management will soon make supporting customers a moot point, because there won't be any customers.

10:01 expresses a common theme through CSC now - apathy and survival. Mediocre and incompetent management are often unaware of exactly what their employees are doing, and, in many cases, could care less - too involved in covering their own rear ends, using employees to blame for their own incompetence.

In the end, you get what you deserve - this goes for CSC, but unfortunately CSC customers are NOT getting what they deserve, nor what they are paying for.

Anonymous said...

Had a glance at the article - what a sanctimonious and self-serving load of crap. CSC management has long mastered the art of using many words to say nothing of substance.

Fellow peasants, dance and rejoice at the downfall of each and every tyrant and master who has destroyed lives, careers, and so much more . . . and each and every one of them is as guilty as the next.

Anonymous said...

Was not only in the BPS, but also included IS&S employees in customer delivery organizations as well. As in BPS, employees were fully engaged in long-term customer projects, some in critical roles and skill sets, but were shown the door in the now-familiar pattern of firing any number of employees in the interest of falsely inflating numbers and hitting targets.

Management by morons . . .

Anonymous said...

Difference there is she would have walked away with a small fortune.. Shame all these comments weren't posted out to the customers.. Then they can see exactly what they're dealing with

Anonymous said...

What joke I have just read:

The redesign has resulted in the loss of some jobs in locations throughout CSC’s network, including the UK. We estimate that up to 750 employees will be impacted in the UK, all of whom will be supported professionally, compassionately and with assistance, where necessary, in their transition from CSC."

The last round of cuts, I know of not a single person that received any help from CSC,, They could not wait to show them the door, oh if you are talking of support a £500 training voucher

We are in the third straight year of cuts, Staff morale is rock bottom, People's attitude is now, why should I bother when they are most likely to get rid of me..

A funny story was heard in recent times from the senior management structure, "We must stop hemorrhaging staff"

What customer in their right mind would choose CSC knowing full well they will never get the service they pay for...

Future is very bleak,

At its current rate of redundancies 5 more years there won't be a UK workforce to cut..

Anonymous said...

"Let an employee try to exercise any part of the corporate "values" and the result is that they are ostracized, blacklisted, and fired." - As someone who complained about an Indian PM lying to a client over a year ago I can concur with most of this. Haven't been fired yet but that is only because of the strength of the union in this particular region (in the Nordics). Being ostracized was the Indian mangements idea, but the spineless morons who are the local management in the Nordics despite falling over themselves to appear outraged in private simply wont do anything. I never even got a written response to the complaint I made despite escalating right to the top (in this country). Stuff them though. As they cant sack me, they seem to be willing to pay me to sit on my arse at home .. Gives me an opportunity to develop my own business.. I've learned alot in the last year about bad management.

Anonymous said...

Apologies - Jim's isnt. He talked about HCL and apps modernisation.

Anonymous said...

I think you'll find they are angling for new customers wanting the new sooper dooper services such as cloud, big data and analytics, no money in the infrastructure outsourcing game anymore.
Oh wait, those new sooper dooper services are crap and not fit for purpose,,,,

Anonymous said...

Old laughing boy cashes in another 20,000+ shares for a $1.2M payout...
Nice work if you can get it !

http://archive.fast-edgar.com//20140402/AAKZU22CO222WTZZ2S2U2ZZZ3GI7Z2N2Z662/

Anonymous said...

15:38, you have my sympathy. Krishna forbid that you should complain about anything Indian! Misrepresenting customer and project progress from India is a chronic problem - there can be no admission that anything is less than perfect, and there are many areas where CSC management doesn't do a thing about it - everyone who has half a brain knows it's a load of lies, but denial runs high in senior management.

Thank goodness you didn't take your complaint to the Corporate level - your arse would have been in the fire for sure. That whole corporate ethics function is merely a trap and an ambush to identify and eliminate the troublemakers.

Hope that advice is CLEAR to all my colleagues . . . heads down, don't make waves, don't worry about the customers, and keep collecting that pay as long as possible.

Anonymous said...

Sorry, didn't mean to sound callous, but I'm on the other side of the pond, and there is sufficient evil on this side to worry about. It is a CSC strategy to isolate employees by geography and business unit as much as possible to keep people from knowing what's going on.

The Mushroom Principle - Keep them in the dark and feed them BS.

Anonymous said...

I wonder who is going to do that work . . . all in India by grand design, no doubt.

That should be a hoot if they take on the HCL development efforts with as much "success" as they have had with other CSC products (which in many cases they have developed and maintained beyond all hope of usability and market competitiveness . . . but at least it was inexpensive!)

Anonymous said...

All the new sooper dooper services are just a sham. CSC is totally unprepared, unfit, and underfinanced to compete in these markets against the real players. For the love of common sense, eBay has more revenue than CSC, and much better prospects . . . hmmm . . . wonder if I can put in an eBay bid for cloud services, HCM software, and Big Data Analytics services . . .

Anonymous said...

Guys, I am in a senior sales position with a competitor of CSC, doing well from a planned revenue and new customer acquisition perspective..I have been approached by CSC currently to hire me at a premium...I currently deliver about 35 to 40 Mn FY business in a region where I have good relationships...with customers and alliances..have read through the blog...your comments are welcome..

Anonymous said...

The Washington Business Journal has yet another article about how CSC is treating its people. The short version is s***
Everyone, customers, business partners and more should read it.
Who would want to be associated with the crowd who are running this once great company into the ground for their own short term material benefit?
http://www.bizjournals.com/washington/blog/fedbiz_daily/2014/04/morale-problems-at-csc-employees-sound-off.html?page=all

Anonymous said...

Well senior people seem do make a quick buck, might suit you down to the ground.

On the other hand, who the hell would recommend this burning wreck of an employer. My conscience shouldn't let me.

Anonymous said...

All the new services are hot air and not much else.

Read between the lines of CSC’s own press releases to see that.

CSC Announces Collaboration with Amazon Web Services on Cloud Solutions for Enterprise Customers News Release -- April 29, 2014

Begin quote:

“CSC’s enterprise experience and AWS’ leadership in cloud computing creates a natural alignment in addressing the growing market challenge of providing customers with greater choice, safety and agility in adopting the hybrid cloud,” said Dan Hushon, chief technology officer, CSC. “We will employ our application modernization, Global Cloud CoE, ServiceMesh Agility Platform and CSC BizCloud with the growing set of AWS services to empower enterprises as they execute their technology strategies, and drive a common industry approach to the hybridization of enterprise workloads.”

“We are excited to support CSC’s Global Cloud CoE, which provides customers with skilled business and technical resources, and value-added solutions for enterprise-class applications,” said Terry Wise, Director, Worldwide Partner Ecosystem, Amazon Web Services, Inc. “AWS provides CSC’s Global Cloud CoE with training, best practices and reference implementations, along with technical and business support.”

End Quote.

So CSC will provide enterprise experience (aka hot air and buzz words) and vapour ware (Global Cloud CoE, ServiceMesh, Agility Platform and CSC BizCloud) none of which have any real installed base or scale. Amazon will provide their cloud and all the deep know-how.

Who do you think will be the winner in this relationship? Same with AT & T, HCL etc

CSC is becoming just a shell for the pass through of other company’s products and services. What a shame. Get out while/if you can and for once I’m going to follow my own advice.

Au revoir my colleagues and friends.

Anonymous said...

Csc india is very good and hardworking. Most colleagues are graduates and very ethical. Without csc india.. csc woukd be in a bad situation.

Csc india will be 100000 people by end of decade. Hearing comments from people like youselfs no wonder your regions doing badly and moving more work to hard working countries.

I wish you all the best but your attitudes no need to strongly change.

Anonymous said...

Errrr... join CSC. Biggest mistake of your life. Want to visit a client? Travel costs..forget it.. bonus.. not paid. Payrise. Does not happen. Pink slip with your name on furtherbdown the line...

Anonymous said...

There are plenty of bright, hard working and ethical graduates from India. The trouble is, CSC cant attract them.

Anonymous said...

Exactly spot on. CSC wants to become just another middleman or distributor in a world that demands technical competency. CSC is bringing nothing to the party but marketing propaganda, which is why the new business model is failing miserably. Savvy companies with the money and drive to do things right will just bypass the CSC shell and go right to the source, where the real products and expertise lives.

"(aka hot air and buzz words)" . . . not much market value in that.

Anonymous said...

21:17, there's a lot of hard feelings in this forum, and honestly, they are well deserved. I'll try to be as objective as possible here.

If you're experienced in the industry and a current employee of a competitor, you should have some access to competitive analysis. Look at recent indicators such as declining bookings and sales, management churn as Lawrie has reshuffled his top leadership - many of them his own hand-picked cadre, declining customer satisfaction, the company's current course of disposing of thousands of people - many of whom were generating revenue and fully utilized, and general employee unrest. First and foremost though, CSC continues to demonstrate a fundamental lack of ethical behavior and competency at the highest levels of the organization. I don't know of anyone who considers such an environment a good place to be.

The promise of big money is just that - a promise. You may be very talented and successful in your current spot, but long term you will have neither the competitive products and services nor the required organizational support to be a success. This is coming from someone who has seen CSC operate at some of the highest levels of management. Do yourself a favor and take a pass.

Anonymous said...

Thanks for the post. At least someone is not afraid to publish a contrary viewpoint to Lawrie's misdeeds. The next step is to get someone to look beyond just the money and into the fundamental rot of just how deceitful CSC is to its employees and its customers. But of course for the most part money is the only thing that matters, which is why the Wall Street Masters put their Lawrie Lackey in charge in the first place. Money and profit rules all . . . hope those big investment firms put all that cash taken from the blood of good CSC employees to good use . . .

Anonymous said...

They can't even take the effort to generate their own crappy buzz words... http://bizcloudnetwork.com/csc-trademark-lawsuit/

Anonymous said...

Wait for the SALE, Wait for the SALE

Anonymous said...

12:02, you obviously don't get it. I have many Indian colleagues who I consider my friends as well, and on many instances enjoyed having them as guests in my home. What you don't get is the incompetent management that comes from India - even our Indian colleagues will tell you what a joke it is. Be real, my friend, lest you become part of the problem.

Anonymous said...

Wonder if it's just a coincidence that Laughing Lawrie is exercising those stock options before the next investor call . . . I certainly would.

Anonymous said...

Those bizjournals.com articles are really making the rounds inside the company. I wouldn't be surprised if that site became blocked by the company firewall soon. After all, articles about morale being bad is bad for morale....

Anonymous said...

....Csc india will be 100000 people by end of decade. Hearing comments from people like youselfs no wonder your regions doing badly and moving more work to hard working countries...

Indians were hired for one reason only, to work cheap. That's all they have to offer. Like all have said, senior management has to get the stock price up in the short term. If accounts suffer from Indian incompetence, well Lawrie will deal with that later.

Anonymous said...

Csc have been told by national grid to shape up or they will rip up the contract. ..This is mainly down to incompetence from the states and more particularly from India...I used to enjoy this company...but I don't think so no more

Anonymous said...

CSC as othger large UK IT firms employ Indian resources because they are cheap and easily replaced, there may be some hardworking Indian people but if other cheaper options became available CSC would jump off the Indian bandwagon before you could say 'we have a Sev1'..

May also be worth noting without UK resources backing up Indian colleagues CSC would not even be in business... sad but true.

Anonymous said...

Unofficial CSC policy..... 'The beatings will continue until morale improves'.

Anonymous said...

Get rid of people in uk who who work from home. Not near any csc or client sites. Lots of people in the north who are overpaid and get london salaries when based in preston chorley. Scotland... get rid. Retain people in south who are hard working. Where are uk datacentres .. in the south! Fed up with department heads who never see except when on jollies in royal pavillion. Let common sense prevail!

Anonymous said...

Maybe the leaders of CSC and IBM go to the same management school as reading these posts the situation at IBM looks the same and the pecking order appears to be Corporate Executives,Wall Street,with customers and employees at or near the bottom of the tree.


Does CSC have a ranked employee rating system where there is a quota of ratings dictated by high level management and aimed at achieving a profit level target.
This type of ranking system is really designed to reduce labour costs over time.

Also consider that off-shoring is not totally about reduced labour costs but also shifting the tax base to a different jurisdiction where a multinational can get away with paying next to no tax..

Profit at any cost,one could say but cash strapped governments are now looking closely at transfer pricing and whether corporations are paying their fair share of tax where the business is conducted.

Don't you love it when corporations start to talk about values!!

Anonymous said...

Another article by the Washington Business Journal just published today describing the prospect of a sale...

http://www.bizjournals.com/washington/blog/fedbiz_daily/2014/05/3-theories-about-what-s-going-on-atcomputer.html?page=all

Anonymous said...

I've course CSC and IBM share the same management school... Lawrie is ex-IBM. I've been saying for some time now, all he is doing is mimicking IBM's strategy - either from what he learnt while he was there or just by reading headlines in the IT press about IBM's latest moves.

What he doesn't understand though is that CSC never was and never will be IBM. Two totally different companies. You can see why Lawrie needs glasses...

Anonymous said...

Once a company starts a downward spiral like CSC has done the shrapnel scatters in all directions and creates unanticipated casualties. The moral decay has taught us to not trust our colleagues, even those we consider long-term friends sometimes, for fear of unsheathing the knife that ends up in the back.

There are still some great people at CSC, but the culture and past history of unethical, at times socially and personally immoral, behavior of management (I personally am unable to use sexual favors as an enticement for career advancement), creating "yes people" that only function to protect their personal interests at the expense of others, and betrayal of employee trust have all served CSC well in its race to obscurity,

Anonymous said...

,,,or the people left will be the ones they should have gotten rid of in the first place. I can honestly say I've never been in any company where so many of the "managers" spend their entire day on the phone to other "managers" accomplishing nothing. Effectively, the projects are now the transition of work from CSC to elsewhere. Won't be long then, before they run out of projects.

In the meantime, there is actually a pervasive FU attitude to the customer, and a make do attitude, to the staff and equipment that genuinely try to support them.

Anonymous said...

Looks like Mirthful Mikey knows something we don't (or at least he supposed). Looks like the hot air has gone out of the CSC stock balloon in the last few days - price going down while the rest of the tech market seems to be creeping up. Wonder if all the Wall Street Wizards think that it's reached a high water mark and are bailing before the earnings report.

Anonymous said...

What will the year end numbers bring in today's investor call? My prediction - slight increase in profitability due to cost take outs. Dip in revenue but offset by take outs. The revenue drop will spook Investors and the stock will drop to low fifties and stabilize in the the mid 50's. Anyone else want to hazard a guess BEFORE the call?

Anonymous said...

Q4 Rev $2.8bn

GBS rev down (Larwie will say sorted - Liz B and Jim C sacked, 750 Brits and numerous others gone/going)
NPS rev down (blame the government)
GIS rev down slightly

OI $322M
EPS $1.20
Share repurchase $150m (gotta keep that share price up!)

Share price fall to $51.00 and end back at $54.

Anonymous said...

Where are all the missing Comments?

Anonymous said...

Anonymous @ 1st May, 10:01 - Please don't paint everyone with the same brush. I am sure UK would have their share of bad apples. India has the same problems as you are facing - Low pay hikes, layoffs and bad management. CSC has been plundered by the senior execs and brought down on its knees by their myopic vision. Now, the workforce at ground-level is left to pick the pieces. Sad state of affairs!
P.S : I have recently joined the ex-CSC bandwagon and I'm glad that I did.

Anonymous said...

Extract from Irish Examiner 19 May

German media reports that the federal government is to ban state contracts going to private companies that are suspected of handing sensitive commercial information to the US.

However, they have apparently excluded the US giant IT company, Computer Sciences Corporation. One of their subsidiaries was involved in abducting a German citizen who was handed to the CIA and tortured before they finally admitted he was innocent.

They also got the contract for a system to collect vast amounts of data, similar to the NSA’s spy programmes, and contracts involving the flow of information between German government ministries and bodies.

CSC say they can be considered safe, as business with the US is done by a separate, independent business arm — although all company emails do go through the same company server! What do they have on the German government?