Sunday, 8 March 2009

Perhaps a basis for better services management for NHS is in sight.

Capita’s announcement on 19th February that it is acquiring CHKS Ltd. is interesting and fascinating as well being in my opinion an astute move as it bolsters Capita’s capabilities for the measurement and hence management of health services. As discussed in previous posts the management of metrics and their analysis to define problem areas, and potential improvements is sadly lacking in many areas of the NHS, particularly the non-clinical ones like cleaning services, procurement, materials supply, theatre scheduling, appointments, and non-critical ambulance services. One hopes that the NHS trusts can make greater use of services management analysis for the benefit of all.

Note: I have to register an interest in that I own shares in Capita.

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