BT is not the only IT services company where contracts are too complex to manage. There's also a colourful services company, a subsidiary of a Telco, operating mainly in France, Germany, and Switzerland that can't do a P&L for each contract. It just takes the revenue it collects, assumes a 10% net operating margin and calls the rest 'costs'. How quaint! I wonder how long this lot will stay in business?
Which leading IT services provider in the UK involved in government contracts, where security is a must, has a boss who has lost several Blackberries full of sensitive information?